5 Best CRM software for 2020 | Comprehensive Guide

Best CRM software

Customer Relation Management (CRM) might be thought of as a structured method of growing, controlling and keeping up a worthwhile connection with all the consumers.

Best CRM Software is exactly concerning the platform of monitoring and assessing each communication and interaction that we now have with your clients and customers.

CRM fundamentally offers the company having protection, and scaling of consumer connections and many things make it easy for your business.

1. Microsoft Dynamics CRM

It helps to create a bond with their preferences and requirements thereby satisfying.  It retains the centralized advice of the client and reevaluates interactions. It’s a server-client software.

Microsoft Dynamics CRM is a CRM software that is favorite and robust.  It is helpful to streamline the procedures and increase gain in support, marketing, and sales divisions.

  • Produced by: Microsoft
  • First Release: 2003 Microsoft CRM 1.0
  • Language: Web frame
  • Operating Systems: Linux, Windows, Android, Web-Based, etc.
  • Language: Net framework
  • OS Support: Linux, Windows, Android, Web-Based, etc.
  • Types of Deployment: Cloud and On-Premise
  • Language Support: English


  • Customer Engagement Plan: US $115
  • Unified Operations Plan: US $190
  • Dynamics 365 plan: US $210
  • Applications and offers: US $40 to $170

Characteristics of Microsoft Dynamics CRM

  • It can help to centralize the information of touch, sales, advertising.
  • It will help to picture the data and helps you to automate information with workflows.
  • It’s android, IOS, windows and internet apps and produces a new database to your available information.
  • It can help to generate data of the consumers into excel formats.

Advantage of Microsoft Dynamics CRM

  • Great Client interface that’s simple and simple to use.
  • It provides automatic workflows and thus reduces manual attempts.
  • It provides high customization.

Disadvantages of Microsoft Dynamics CRM

  • Great compatibility with Microsoft products but slows down while socializing with other individuals.
  • Sophisticated learning curve.
  • It’s growing its functionalities concerning cloud till today.
  • The capacity to duplicate records is lost.
  • Global Hunting is left outside in 1 version.

2. Oracle CRM

Today Oracle is Best CRM Software divided into various product lines.  Siebel 8.1.1 is the most recent release of their on-premises solution. Oracle CRM On Demand Release 26 and Oracle Sales Cloud Release 10 is the newest releases of the SaaS solutions

Oracle hired Mark Barrenechea in 1996, who formed a Front Office team in the Oracle Application division in 1997.  That group evolved into the CRM division of Oracle in 1998 and launched products like Oracle Sales Online, Oracle Marketing Online in the following years, competing with Siebel Systems and Salesforce.com.  Oracle became a leading player in the CRM market following its acquisition of Siebel Systems in September 2006 and afterward acquired UpShot CRM which provided a more robust user interface than the legacy Siebel On Demand product.

  • Produced by: Oracle
  • First Release: 12th Sept 2005.
  • Language: Siebel
  • Operating Systems: Linux, Windows, Android, iPhone, Mac, Web-Based etc..
  • Deployment Sort : On-Premise
  • Language Service : English, Chinese, German, Japanese, Indian. $11.8 Billion yearly until 2018.


  • Free Trial 
  • Oracle CRM Starting from $75/month 
  • Standard Version $90/user/month 
  • Enterprise Version $125/user/month 
  • Self-Deployed Version $110/user/month

Characteristics of Oracle CRM

  • It provides social interactions with great integration of Client data.
  • It supports business intelligence software using self-improvement and e-billing.
  • It’s a fantastic price and partner relationship management.

Advantage of Oracle CRM

  • It helps in monitoring Sales, Leads, and Opportunities.
  • It has a very easy setup and integration with all the other Oracle applications is great.
  • It is helpful to improve production and highlights on selling instead of appearing.
  • Great report and prediction feature.

Disadvantages of Oracle CRM

  • Oracle CRM includes a feeble UI and thus it’s not too user-friendly.
  • The program gets slow and contains an intricate learning curve.
  • Integration can be made better.

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3. HubSpot CRM

Free and easy, HubSpot is Best CRM Software, constructed to be a stage that enables sales teams to begin quickly without making a great deal of change in their current workflow.  It’s a solution perfect for businesses that are still beginning to comprehend the worth of CRM and need to check it outside or for businesses that aren’t utilizing their existing CRM systems to their fullest capacity.

HubSpot CRM is among the top CRM apps now available in the marketplace and a winner of the Greatest CRM Software Award for 2019.

HubSpot CRM is a wise and effortless option that conveys all of the necessary basic characteristics but without the frequently perplexing sophistication, many other CRM platforms possess.  Beginners and mid-market business also enjoy the fact that HubSpot CRM is now a certified, maximum Google spouse, and is an alternative which suits well all markets and industries.

  • Developed by: Brian Halligan, Dharmesh Shah.
  • First Release: June 2006.
  • Language: Java, MySQL, JavaScript, HBase etc.
  • Operating Systems: Linux, Windows, Android, iPhone, Mac, Web-Based, etc..
  • Deployment Type: Cloud-Based
  • Language Support: English
  • Annual Revenue: Approx. $375.6 Million yearly till 2017.


  • Free- The free version includes different features.
  • Starter: US $50
  • Basic: US $200
  • Professional: US $800
  • Enterprise: US $2400

Features of HubSpot CRM

  • It gives you customization, board for jobs and helps to synchronize the advertising department.
  • It includes a good mobile phone, Mail and Website integration.
  • It is helpful to manage pipeline with complete reliability.
  • Logs every action automatically and can see all of the information about the contacts in 1 place.

Advantage of HubSpot CRM

  • It provides an excellent feature for searching for businesses.
  • It has been operating in the background without disturbing the other tools.
  • It includes famous google features like Gmail, Google Drive, and calendar.
  • It retains the customer records in one place and we could also read the feedback from Customers.

Disadvantages of HubSpot CRM

  • Through HubSpot, we cannot send mails across multiple companies at precisely the exact same time.
  • Its absolutely free version doesn’t have all of the attributes.
  • No auto-updating on Sidekick and we have to do it manually for the current companies.

4. Salesforce CRM

Salesforce is a Saas cloud computing technology company. It is the core business is CRM (Customer Relationship Management) Software service providing.

Sales force is customer success platform getting the most out of most the readily available technology to help companies streamline company processes and satisfy clients.

  • Developed by: Marc Benioff, Parker Harris.
  • Type: Open Source/Public.
  • Head Quarters: The Landmark, San Francisco, California, US.
  • First Release: 1999.
  • Based on Language: APEX and Visual Force.
  • Deployment Sort: Cloud-Based
  • Annual Revenue: Approx. The US $8.39 Billion


  • Open Source: Entirely free
  • Lightning Essentials: US $25 and keeps rising according to the requirements.

Features of Salesforce CRM

  • It provides markets and communities for leads and sales.
  • It supports email integration and helps to run programs.
  • Salesforce assists in calling and keeps the consumer engaged all of the time.
  • It supplies chatter, analytics, and real-time visualization.

Advantage of Salesforce CRM

  • It provides you a customized dash.
  • Computer software navigation is very straightforward and easy.
  • It has a lot of social networking capabilities that boost its prevalence.
  • It is cloud-based and provides business automation with effective management.

Disadvantage of Salesforce CRM

  • It includes expensive customization and an intricate environment as it needs a dedicated team to handle it.
  • Salesforce up-gradation creates issues for Customers since the functionalities move concealed.
  • Poor technical assistance team and an intricate procedure for generating reports.

 5. Sugar CRM

Sugar CRM Is Best CRM Software Just a Computer Software Corporation based in Cupertino, California. It delivers the web application Sugar, also a customer relationship management (CRM) technique. SugarCRM’s functionality incorporates sales force automation, marketing campaigns, customer support, collaboration, cellular CRM, Social CRM and reporting.

  • Produced by: Clint Oram, John Roberts, and Jacob Tylor.
  • Sort: Commercial/private
  • Head Quarters: Cupertino, California, US.
  • First Release: 2004.
  • Deployment Type: Cloud-Based
  • Language Support: English, German, Spain, France.
  • Annual Revenue: Approx. US $96 Million and keeps growing.
  • Number of Workers: Approx. 450 workers are working currently.


  • Open Source: Trial version is completely free
  • Sugar Professional: US $40 and keeps growing.

Sugar Professional: The US $40 and keeps growing.

Characteristics of Sugar CRM

  • SugarCRM provides great sales, service automation, and direct marketing.
  • It is a cloud-based installation with good customization and online support.
  • It has centralized storage with enlarged workflows and role-based viewpoints.
  • It has reference integration with SQL, MySQL, and Oracle support.

Advantage of Sugar CRM

  • It can help to host instances on-site so that customization becomes a great deal easier.
  • It includes all of the features at a reasonable price.
  • Its centralized storage and integrated management of a project are beneficial.
  • Total, SugarCRM API and coverage is very impressive.

Disadvantages of Sugar CRM

  • It has many breaks in a workflow.
  • It’s a difficult learning curve.
  • A lot of manual programming is necessary for any personalization.
  • Improvement is very complex for developers.

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